Support
Email support@formatpainter.app — it goes straight to the developer. Solo project, so allow a few days; it's usually much faster.
Lost your license key?
It's in your receipt email, and behind the manage-purchase link in that same email. Neither works? Email us with your purchase email.
Refunds & billing
14-day no-questions refund on every purchase. Cancel or change a subscription via the link in your receipt email — receipts come from Polar, our checkout provider.
Report a bug
Use the bug report form — the same one linked inside the extension. Say what you selected and which entry point you used.
Quick answers
- General FAQ — free plan, applies, privacy, Pro, refunds
- Pricing — plans, devices, lifetime, the free limit
- Teams deployment guide — Workspace, Windows, macOS, or manual
- Privacy policy — your email content never leaves your browser